Payment Policy

Here is information regarding the payment process when shopping at Feene.

1. We accept the following payment methods

American Express

Diners Club

Discover

JCB

Maestro

Mastercard

Visa

All prices are displayed and settled in US Dollars (USD). If your card is denominated in a different currency, your bank will convert the currency at its current exchange rate, and you are responsible for any resulting conversion fees.

2. Secure Checkout

Every transaction on our website is protected by SSL encryption. This means your payment information is encrypted from the moment you click "Pay" until it is transmitted to our payment processing partners. We are PCI DSS Level 1 certified, representing the highest security standard in the payment industry.

We never store your full credit card number on our servers. Payment processing is handled entirely by Shopify Payments, a PCI-compliant third-party payment service provider.

3. Payment Timing

Your payment will be authorized and charged at the time the order is placed. If we are unable to fulfill your order (due to stock issues or other reasons), we will issue a full refund to your original payment method; refunds typically appear in your account within 5–7 business days.

4. Billing Information

Please ensure that the name, address, and postal code you enter match the information on file with your bank. If billing information does not match, your order may be flagged for verification or cancelled to prevent fraud.

5. Price Accuracy

We strive to ensure all prices are accurate. In the rare event that a product is listed with an incorrect price, we reserve the right to cancel the order and issue a full refund prior to shipment. We will notify you via email should this occur.

6. Payment Issues

If your payment is declined, please try the following:

- Double-check your card number, expiration date, and CVV code

- Confirm that the billing address matches the records held by your bank

- Ensure your card has not expired and has not reached its spending limit

- Try using a different payment method

If the issue persists, please contact us, and we will do our best to assist you.

7. Chargebacks

If you believe a charge was made in error, please contact us at info@feenem.com before filing a chargeback request with your bank. We will resolve payment issues promptly and fairly. Filing a chargeback without contacting us first may delay the resolution process and could require additional verification.