Privacy Policy

At Feene, we respect your privacy and take our responsibility to protect your personal information seriously. This policy outlines what information we collect, how we use it, and the choices available to you.

Effective Date: July 1, 2026

1. Information We Collect

We may collect the following information when you visit our website, place an order, or interact with us:

Information you provide:

- Full name, email address, and phone number

- Shipping and billing addresses

- Payment details (processed securely—we never store your bank card numbers)

- Account login information (if you create an account)

- Messages or inquiries you send to us

Information we collect automatically:

- Device type, browser, and operating system

- IP address and approximate location (city/state level)

- Pages visited, time spent, and links clicked

- Referral sources (search engines, social media, advertisements, etc.)

Information from third parties:

- Analytics data from tools like Google Analytics

- Marketing performance data from advertising platforms

- Payment verification information from payment processors

2. How We Use Your Information

We use the collected data for the following purposes:

- Processing, shipping, and delivering your orders

- Handling returns, exchanges, and refunds

- Responding to your customer service requests

- Sending order updates, shipping notifications, and account alerts

- Sending marketing emails and promotional information (only if you have opted in)

- Improving our website, product range, and shopping experience

- Detecting and preventing fraud, unauthorized access, and abuse

- Fulfilling legal and tax obligations

3. When We Share Your Information

We never sell your personal information. Period. We share data only when necessary to conduct our business and only with trusted service providers who are contractually obligated to protect that data:

- Payment processing (Shopify Payments)

- Shipping and delivery (UPS)

- Email communication (our email marketing platform)

- Website analytics (Google Analytics)

- Cloud hosting and infrastructure

We may also disclose information if required by law, court order, or government request, or to protect the safety and rights of customers, our business, or the public.

In the event of a business transfer, such as a merger or acquisition, your information may be transferred to the new entity. We will notify you before your data becomes subject to a different privacy policy.

4. Cookies and Tracking

We use cookies (small text files stored on your device) to ensure the website functions correctly and to understand how you use it.

Types of cookies we use:

- Essential: Necessary for checkout, shopping cart, and account functions

- Analytics: Help us understand traffic patterns and popular products

- Marketing: Used to display relevant ads and evaluate their effectiveness

You can manage or disable cookies through your browser settings. Disabling essential cookies may prevent certain website features from working properly.

"Do Not Track": Our website respects browser "Do Not Track" signals. If such a signal is detected, we limit tracking to only what is necessary for essential operations.

5. Your Rights Under CCPA / CPRA

If you reside in California, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you the following specific rights:

Right to Know: You may request a copy of the personal data we have collected about you over the past 12 months, including the specific data, its sources, and how it is used.

Right to Delete: You may request that we delete your personal information (subject to certain legal exceptions).

Right to Opt-Out of Sale: We do not sell your personal data, so no opt-out choice is required. You may still submit a request regarding this at any time.

Right to Non-Discrimination: Exercising your privacy rights will not affect the quality of service you receive from us.

Right to Correct: You may request that we correct inaccurate information we hold about you.

Authorized Agent: You may designate an authorized agent to submit requests on your behalf. An authorized agent must provide a written authorization signed by you, and we may verify your identity directly before processing the request.

To exercise any of the rights mentioned above, please email info@feenem.com. We will respond within 45 days.

6. Data Security

We place great importance on data protection:

- All pages use SSL encryption

- Payment processing complies with PCI DSS Level 1 standards

- Account passwords are stored in encrypted form

- Access to personal data by internal personnel is restricted

- Regular security reviews are conducted

No system is entirely free from risk, but we implement industry-standard security measures to ensure the security of your data to the greatest extent possible.

7. Data Retention Periods

- Order and transaction records: 7 years (tax and legal requirements)

- Account information: Retained as long as your account remains active

- Marketing preferences: Retained until you unsubscribe or request deletion

- Analytics data: Anonymized after 26 months

When data is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect information from children. If you have provided such data to us and wish for it to be deleted, please email info@feenem.com, and we will process your request immediately.

9. Third-Party Links

Our website may link to external websites or social media platforms. We are not responsible for the privacy practices of these websites or platforms. We recommend reading their respective privacy policies before sharing any personal information.

10. Changes to This Policy

We may update this policy from time to time. When updates occur, the "Last Updated" date at the top of the page will be modified accordingly. For significant changes, we will notify you via email or post an announcement on the website.